Toscana furniture store

FAQ & Info

When will my items be shipped?

All orders are shipped via ground carriers. Items usually ship to our ware house within 2-3 weeks, unless otherwise noted on the product detail page. Deliveries can take an additional 1 week after the shipping date, depending on location. Our carriers will contact you a day or two prior to arrival to set up a delivery time frame with you. Only our premium service provides two-man delivery, to inside your residence to the room you choose. This service includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). Once the product is in the room you desire, the shipper will unpack the product and provide basic setup that requires basic tools (i.e. pieces will be screwed or bolted together, set pieces next to each other, or on top of each other). The shipper will also remove and dispose of all packaging Please note: the shipper will not hookup any electrical or component wires.

Delivery in San Francisco Bay Area

We offer free Delivery Service and Free Installation in the San Francisco and Bay Area with any $1000 minimum purchase. Any purchase less than this amount we require a minimum of $50 fee. Outside of bay area we charge $95 for Santa Rosa, Sacramento Modesto, Monterey and surrounding areas. We can also arrange deliveries to Reno, Nevada and Lake Tahoe and surrounding areas which will cost approximately $150. Southern California including Fresno and Las Vegas, Nevada deliveries can also be arranged based on trucking companies rates.

Important: Delivery Acceptance Instructions

Delivery must be signed for by the customer or an individual at least eighteen years old that the customer designates to have the authority to sign for the delivery. Before signing for the delivery, please inspect thoroughly for any damage, shortages, etc. In the unlikely event that damage or a shortage has occurred in transit, make a notation on the waybill, retain applicable packaging materials, and notify us immediately by calling our warehouse (510) 352 7200. In the event that damage is not noted on the waybill when signing for the delivery customer looses the right of claiming the damage.
• Before signing for delivery, you must thoroughly inspect the packaging/carton/crate and note any visible carton damage on the freight bill.
• Only if damage exists on the packaging/carton/crate, quickly inspect the actual item for any damage. If there is damage to the item, note it on the freight bill, reject only the damaged piece, and keep the rest.

Claims

Our products are well-packaged to withstand damage during shipping. We double box many items, have extra quality control in the factories we work with and refuse to carry products that are easily damaged during shipping. While cases are extremely rare, damages do happen once in a while. We request that you inspect your items upon delivery. If items are damaged or suspected to be damaged, it must be documented “Damaged upon arrival” where you sign for the items. It is important to be as detailed and descriptive as possible on the delivery slip before you sign for your items. A signature indicates acceptance; without inspecting the boxes, you are accepting the shipment “as is” and will be fully responsible for any replacements (including freight) or repair costs if transit related. For damages unnoticed at the time of delivery, we require that you notify us in writing and send us photographs via e-mail within 24 hours following the receipt of your order. If the damages are not promptly and fully noted and reported, we cannot cover your replacements free of charge. We will work with you to best remedy the situation at our discretion. This can consist of replacing the defective item or repair. Most manufacturer defects are very minor in nature and can be easily fixed by a professional furniture medic using the same quality control solutions inducted at the factory. Customer satisfaction is our top priority. We reserve the right to repair and/or replace items in question on a case by case scenario.
PLEASE NOTE: If you do not contact us within 24 hours of delivery that a product is damaged or has missing pieces, your claim will be null and void. Any returns, repairs, or replacements after this time shall be at the buyer’s expense. Due to variations in photography, monitors, and lighting, Toscana Furniture cannot guarantee that the finish of the order will be exactly as pictured. Imperfections or variations in the grain, color, or sheen may occur naturally in wood as well the dying/tanning process of leather. As a result, these naturally occurring characteristics are not viewed as damages or defects.

Most Important

Do NOT sign the Bill Of Laden (trucking company receipt) that says in small print "Received In Good Condition" until you inspected your furniture for damage. List any damage to your furniture on the receipt. If your furniture is damaged in shipping it will be repaired or replaced free of charge. Toscana Furniture reserves the right to repair or replace based upon factory recommendations. Delays Delays in production and shipping may occur. If a delay occurs, don’t panic. We will work hard to get your purchase to you, but please keep in mind that we work with high-ticket and large items, which come from all over the world. In most cases, delays occur during busy seasons, holidays, due to production delays, or other factors not in our control. We will make all efforts to quote accurate lead times and notify all our customers promptly. Please note that we are not responsible for product delays from the manufacturer. Under no circumstances will Toscana Furniture be responsible for any consequential damages resulting in shipping delays. Due to increased security by governments, customs delay may also occur, which is beyond our control.

Shipping Time

Please allow the lead-time for delivery depending on the product type, color, model, manufacturer, and other factors. Please Note: THE SHIPPING TIMES WE QUOTE ARE ONLY ESTIMATES, NOT GUARANTEES. When it comes to order times we are depending on the factory, and freight carriers to provide us with the estimated ship date. Some specialty furniture carriers use third party carriers for some delivery locations, and are unable to provide up to the minute tracking information that is common for small packages. Please understand we are doing our best to ensure best deliveries suited for your product. Will my item lo ok exactly like the picture? Color, texture, and graining variations can occur in natural products like leather, wood and stone. These are not normally considered imperfections. For leather products all colors other than Black & White are bound to have variations in every production line. Color representations on computer terminals and screens can be different based on settings and various display technologies. To optimize website performance, product pictures have been scaled down in detail to help make web pages load faster. As a direct result, in some small cases fine detail in the pictures of furniture may have been sacrificed for the websites performance. It is the customer's responsibility to request additional high resolution pictures so that they may see exactly what they are getting before purchasing. Customer also agrees that they may not dispute the finish, or color or texture or any other physical attribute after taking delivery of a product.

Before I buy, What are your Terms and Conditions?

SPECIAL ORDERS MAY NOT BE CANCELED OR RETURNED. In case of the order cancellation after merchandise was already shipped and it is still in transit, customer must also pay freight charges and merchandise must be returned back. Returned or Exchanged product may be a subject to a 30% restocking fee if removed from original packaging. All returned products must be in original condition (not used and not installed, with all original packaging material included). All associated shipping charges when returning or exchanging the product are paid by the customer. Finishes Color, texture, and graining variations can occur in natural products like leather, wood and stone. These are not normally considered imperfections. For leather products all colors other than Black & White are bound to have variations in every production line. Color representations on computer terminals and screens can be different based on settings and various display technologies. You agree that you cannot dispute the finish, or color or texture or any other physical attribute after taking delivery of a product. Although these cases are rare, there may be information on ToscanaFurniture.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Payment We accept the following major credit cards: Visa, Master Card and Discover., Checks, Mondey Orders and Cash. Payment is required 100% upfront. Toscana Furniture provides furniture financing through GE Fınance.

What is your Return / Exchange Policy?

Special Orders: No cancelation, No Exchange. Floor Models: %30 restocking fee or store credit. Lay a way: No cancelation. Expires after 90 days. Although we update our site regularly prices are subject to change without further notice.